Distribution information
PRIME LINK DISTRIBUTION INFORMATION
1. Processing Time
Orders are processed within 2–5 business days, excluding weekends and holidays. During new collection releases or promotional events, processing may take up to 7 business days. Once your order is prepared, it will be handed to our trusted shipping partner.
2. Shipping Time
Delivery timelines vary based on your shipping address and the service selected at checkout. Estimated delivery windows are provided before you complete your purchase. Expedited shipping options are available for most destinations.
3. Shipping Costs
Shipping fees are calculated automatically at checkout based on package weight, dimensions, and delivery location. We offer free standard shipping on all domestic orders over $75 USD.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to monitor delivery in real time. Please allow up to 24 hours for tracking information to update in the carrier’s system.
5. Lost or Stolen Packages
We are not responsible for packages reported lost or stolen after they have been marked as delivered by the carrier. In such cases, please contact the shipping carrier directly to open an investigation. Our team is available to assist in coordinating with the carrier as needed.
6. Customs, Duties & Import Fees (International Orders)
International customers are responsible for any applicable customs duties, import taxes, or fees levied by their local authorities. These charges are not included in your order total and are determined by the regulations of the destination country.
7. Possible Shipping Delays
Delays may occur due to weather, customs clearance, carrier disruptions, holidays, or other circumstances beyond our control. We will keep you informed and provide support throughout the delivery process.
8. Careful & Shape-Protective Packaging
All hats and headwear are packed in structured, recyclable packaging to maintain their shape and condition during transit. Delicate materials and structured styles receive additional internal support.
9. Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not liable for orders shipped to incorrect or outdated addresses provided by the customer. Address corrections after shipment may result in additional fees or delivery delays.
10. Contact Our Shipping Team
If you have questions about your order’s shipping status, delivery window, or need assistance with a delivery issue, please contact us at:
We’re here to help your headwear arrive in perfect shape and style.