Refund and Returns Policy

PRIME LINK REFUND & RETURNS POLICY

Your satisfaction is our priority. If you're not completely happy with your purchase, please review the following guidelines.

---

1. Return Eligibility​

Returns are accepted within 30 days of delivery. Items must be unused, unworn, and in original condition with all tags, labels, and original packaging included. Products that show signs of wear, alteration, or damage cannot be accepted.

2. Condition of Items​

All hats and headwear must be returned in resalable condition, free of stains, odors, deformation, or visible wear. Please ensure the shape, brim, and structure remain intact, and all internal tags and sizing labels are present.

3. Return Shipping​

Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect. For eligible returns, we will provide a prepaid return label.

4. Refund Processing​

Once we receive and inspect your return, refunds are processed within 7–10 business days. Refunds are issued to the original payment method. You will receive an email confirmation once the refund is initiated.

5. Exchanges​

We offer exchanges for defective, damaged, or incorrect items. Exchanges are subject to availability. To start an exchange, please contact our support team with your order details and clear photos.

6. Non‑Returnable Items​

The following cannot be returned or refunded:

• Gift cards

• Final sale items (clearly marked)

• Customized, embroidered, or monogrammed products

• Items without original tags, labels, or packaging

7. Damaged or Incorrect Orders​

If you receive a damaged or incorrect item, contact us within 48 hours of delivery. Provide your order number and clear photos showing the issue. We will arrange a prepaid return label and expedite a replacement or refund upon verification.

8. Hygiene & Fit​

For hygiene reasons, hats that have been visibly tried on or worn cannot be returned. We recommend checking size guides and style details before purchasing. Products must be returned with original internal hygiene liners or protective films intact.

9. How to Start a Return​

1. Visit the Returns Portal on the PRIME LINK website, or

2. Contact our support team:

   📧[email protected]

   Please include your order number and reason for return.

10. Refund Timeline​

• Credit/Debit cards: 7–10 business days after processing

• PayPal: 3–5 business days after processing

• Bank transfers: 5–10 business days after processing

  Times may vary depending on your financial institution.

11. Holiday & Extended Returns​

Extended return windows may apply during select holiday seasons. Please see our website or promotional communications for current deadlines.

12. International Returns​

International customers are responsible for any customs duties, taxes, and return shipping fees. We recommend using a trackable shipping method. Refunds are issued in the original currency, minus any non‑refundable charges.

---